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A message to our customers on INCREASED LEAD TIMES due to world wide paper shortage
Increased lead times due to paper shortage

Delivery & Pick Up

Free Next Day Local Delivery for Orders +$150
Check to see if you are in our LOCAL DELIVERY AREA MAP

LOCAL DELIVERY:

  • $50 Minimum Order for pick up or delivery
  • Orders over $150 (before tax) are FREE local delivery (See area map link above)
  • Orders under $150 (before tax) - incur regular local delivery fees and are subject to the shipping provider selected by client
  • All in-stock orders placed by phone, email or on-line by 10pm will be processed and delivered within 1-2 business days.  **Note custom products may require longer lead times
  • Deliveries to residences incur an additional $25 fee
  • Deliveries that cannot easily be accessed from loading doors (stairs, pallet breakdowns etc) may incur an additional $25 fee
  • Lightweight but oversize Bulky items may incur incremental fees
  • For additional information on delivery costs: warehouse@wolfpack.ca or 1-905-836-2886

    OUTSIDE OF LOCAL DELIVERY ROUTE:

    • $50 Minimum Order
    • All in-stock orders placed by phone, email or on-line by 10pm will be processed and shipped within 1-2 business days but also dependant upon shipping provider selected by customer.
    • **Note custom products may require longer lead times
    • Deliveries to residences incur an additional $25 fee
    • Deliveries that cannot easily be accessed from loading doors (stairs, pallet breakdowns etc) may incur an additional $25 fee
    • Lightweight but oversize Bulky items may incur incremental fees
    • You will be notified with any additional delivery charges as soon as your order is complete.
    • For additional information on delivery costs: warehouse@wolfpack.ca or 1-905-836-2886

    CUSTOMER PICK UP:

    • Pick up from 402 Mulock Drive Unit #4 Newmarket Ontario
    • Our pick-up hours are 9am-4pm Monday to Friday.
    • All in-stock orders placed by phone, email or on-line by 10pm will be processed and available for next day pick up after 12pm.
    • Any order placed after midnight will be processed and available for pick up 48 business hours later.  (ex. Order placed Tuesday 1am will be ready for pick up Thursday noon.)
    • Please note CUSTOM products may require longer lead times
    • We kindly ask all customers to wear a mask and adhere to social distancing
    • Enter the ONLINE ORDERS DOOR at receiving and use the walkie talkie to announce your arrival.
    • Our staff will provide you with the appropriate instructions from there.

    RETURN POLICY:

    • Please contact customer service at 905-836-2886 to set up a return authorization within 7 days of receipt of product.
    • Returned goods must be unopened and in original intact packaging
    • Standard stocked products ordered incorrectly by the customer are subject to a 15% restocking charge.
    • Certain non-stocked items are non-returnable or subject to higher than 15% restocking charges.
    • Credits are only issued upon inspection of returned goods
    • Customers are responsible for shipping charges on returned goods.
    • Any reward offers associated with the returned products will be subject to a charge back of the retail value of the reward offer or return of the reward offer with the returned products