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Frequently Asked Questions

Home / Frequently Asked Questions

Do you have minimum orders?

We have a $100 minimum order.  Some items may have minimum quantity requirements. Minimums may also apply for specially priced items and custom products.  

Can I make changes to my order?

If you wish to make a change to your order (including cancellation), please call Customer Service at 905-836-2886 for immediate assistance.

What is your return policy?

View all our shipping, delivery and return policies here

How do I know what box size I need?

We've put this handy box measuring guide together for you for just this question.

Do you offer volume pricing?

For orders with larger quantities or a variety of packaging needs, contact We will be happy to put together a custom quote for you.

How to include free offers with my order?


Do you carry parts for my packaging machines?

Through our Service-On-Site division we repair, maintain and have parts on hand for a wide variety of packaging machines.